Please contact Main Exposure Online with any enquiries regarding Returns / Exchanges. We value our customers and endeavour to provide a high level of service where possible.
The best email for returns is firstname.lastname@example.org, please quote your receipt number in the email.
What is your refund and returns policy?
Main Exposure does not offer refunds on goods due to change of mind, this includes if you have purchased the incorrect size or style, please choose carefully. All items purchased on SALE are final sale.
We can offer either a credit note (in the form of an online discount code to use on your next purchase, and valid for 12months) OR an exchange to another size or item that is in stock.
We will only offer a refund if the garment is faulty beyond repair.
For Australian returns all claims must be lodged within 10 days from date of shipping.
The item/s must be in original condition, with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping cost.
Sale items will not be accepted for return, exchange or credit note.
Please be aware that Main Exposure quality check all garments before they are sent to you.
How do I lodge a return?
Simply email email@example.com we will allocate a Returns Authorisation (RA) number for you and provide you with all the details you need. You will need to fill out a returns form (emailed to you) to accompany your return.
Please note Main Exposure is not responsible or accountable for the loss of garments being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
Where do I send my return to?
Please send your return to:
6 Lochiel Ave
Mt Martha 3934
Are returns free?
The shipping costs incurred for returning item/s to Main Exposure for an exchange or credit note are at your own expense. However, in a case of an exchange we will ship your replacement back to you free of charge.
What if my order arrives damaged or faulty?
For faulty garments please email firstname.lastname@example.org so that we can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place and within 10 days of shipping date. You will be compensated for postage in all faulty return circumstances.
PLEASE NOTE: We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
Can I exchange my garment in store?
Unfortunately no. Our online business is run as a separate entity and the returns procedure outlined here needs to be adhered to. We are happy however to accept your returned garment with the correct paperwork in store if you do not wish to post it.